Ordering Information Holiday 2022
RITROVO ORDERING AND DELIVERY INFORMATIONHoliday Shipping Information
Order by dates for 12/24 Delivery
UPS Ground. Sunday 12/18
UPS 2 Day Air Tuesday 12/20
UPS Next Day Air Wednesday 12/21
ORDERING AND SHIPPING INFO
How long will my order take to fill?
Most of our orders ship within 2 business days of order placement. We are primarily a wholesale operation, but we have stock of our most popular retail items ready to ship. Some items, which we pull from our wholesale stock, may take longer to fulfill and will ship in 7-10 business days.
If you need your order in a rush or have any questions about timing, feel free to leave a note with your order or CONTACT US directly. We are happy to answer questions, and do what we can to meet specific needs.
Why isn't my item available?
The majority of our products are imported from Italy, like many other businesses, we are affected by disruptions in the global supply chain. In addition, since we sell specialty products made by small producers, there are often reasons for product shortages beyond our control like weather, crop yields, supply shortages, etc.
If you are looking for a particular item that is not in stock, you can sign up for an email notification when it returns or you can CONTACT US directly and we’ll do our best to let you know about availability.
Do you offer quantity discounts?
What do you charge for shipping?
We charge actual rates for shipping to our customers, your shipping rates and options are calculated at checkout.
Our primary shipping partner is UPS and we highly recommend this option, we can ship via USPS if you prefer, but priority mail service has been very inconsistent, so it may delay delivery of your order.
What happens if my order is damaged or lost in shipping?
We package our products in protective packaging for shipping to avoid damage as much as possible, we also insure your shipment in case of damage.
If any items arrive damaged please CONTACT US as soon as possible so we can resolve in the best way possible. It is also helpful if you can take pictures of any damage to products or packaging and save damaged items until we resolve with you and our carrier.
What about international shipping?
We do ship to Canada via UPS International and you can select this option at checkout. At this point, we are not able to ship to countries other than the US and Canada.
Do you offer gift cards or gift certificates?
We do! You can purchase them online HERE you will receive a code via email to pass on for purchases at our online store
What is your return or refund policy?
We love all the products we sell and we want you to love them too. If your items are damaged in shipping we will either refund you for the purchase or send a replacement at no cost to you. Please CONTACT US as if you have any concerns.